Refund Policy
Effective: November 3, 2026
MobileDeck (the "Service") applies this refund policy under the Korean Act on Consumer Protection in Electronic Commerce. It explains Article 7 of the Terms of Service in detail.
1. Withdrawal period
- A withdrawal (refund) can be requested within 7 days of payment (Article 17 of the Act).
- Users in the European Union get the 14-day withdrawal period of the Consumer Rights Directive where that is more favourable.
2. Amount refunded
What "used" means — after payment, a phone or tablet opened the PC's deck over the internet connection. Signing up, signing in or looking around My account does not count as use.
- Within 7 days · not used: full refund
- Within 7 days · used: the payment less the days used, pro rata — e.g. 3 of 30 days used → the amount paid × 27/30
- Yearly subscription · after 7 days: request cancellation and a refund, and the days left are refunded pro rata; the subscription ends that day — e.g. 100 of 365 days used on US$59.95 → 59.95 × 265/365 = US$43.52
Refunds are calculated on the amount actually paid (tax included), and the tax is returned in the same proportion.
3. How to request, and how long it takes
- By email: skseo@airirang.co.kr — give the email you signed up with, the payment date and the reason. We reply within 3 business days. You can also call +82-31-284-1023.
- You can also request it from the payment management link in Paddle's receipt email.
- Refunds go back to the card you paid with, processed by our merchant of record Paddle; it usually takes 5–10 business days depending on the card issuer.
- After a full refund the subscription ends at once. The key settings on your PC stay, so you can continue if you subscribe again.
4. When no refund is made
- A monthly subscription more than 7 days after payment (after cancelling you can use it to the end of that month)
- Use suspended for breaking the Terms of Service
5. Cancelling
Cancel at any time with «Cancel subscription» on My account. You keep using it until the end of the period already paid for, and no further payment is taken. Cancelling is not a refund request — for a refund, use section 3 (the same goes for the days left on a yearly subscription).
6. Disputes
If you disagree with a refund decision, please tell us first at skseo@airirang.co.kr. If we cannot agree, you may apply for mediation with the Korea Consumer Agency or the E-Commerce Mediation Committee.
7. Changes
When this policy changes, we update the effective date on this page and announce it in the Service. A payment already made follows the policy in force when it was made.
AIrirang · CEO Seokkyun Seo · Business Reg. 243-35-01840 · Mail-Order Business Reg. No. 2026-Yongin-Giheung-00676 · 128 Dongbaek 7-ro, Giheung-gu, Yongin-si, Gyeonggi-do, Republic of Korea · +82-31-284-1023